Your server. Your way.

How do I choose the right hosting plan?

Open a hosting category to compare the available plans, resources, and billing options. If you are unsure which plan fits your project, contact our support team before ordering.

Where can I manage my services?

Sign in to your client area and open Services. From there you can check a service’s status and use Manage to view its details and available actions.

How do account credits work with different currencies?

Account → Credits shows a separate balance for each enabled currency. Choose a currency and amount, then use an available payment method to add funds. A balance in one currency is kept separate from balances in other currencies.

Where can I view and pay my invoices?

Open Invoices in your client area to review your billing history. Select an unpaid invoice to see its details and the payment methods available for it.

How can I get help with a service?

Open a support ticket from your client area. Include the service ID, a description of the issue, and any relevant error messages so our team can help you.

Which payment methods can I use?

Available payment methods are shown when you add credit or open an unpaid invoice. The options can vary by currency. If no method is available, contact support for help.

Can I upgrade my hosting plan later?

Open Services, choose Manage for your service, and look for Upgrade. If an upgrade is available, you can review the offered plans, configuration options, and charges before confirming. Contact support if the option is not shown.

How do I request a service cancellation?

Open your service details and look for the cancellation option. Eligible services let you choose from the available cancellation timings and submit a request. Review your selection before confirming, or contact support if you need help.

How can I make my account more secure?

Go to Account → Security to change your password, enable two-factor authentication, and review your active sessions. Use a strong, unique password and keep your authentication codes private.

Can I update my personal and billing details?

Go to Account → Personal Details to review and update the information available there. Save your changes and keep your contact and billing details current.

How do I apply a discount code?

Enter your code in the Coupon field in the cart and click Apply before checkout. Review the updated total. If the code is not accepted, check the code and its eligibility with support.

Where can I find my service ID?

Open Services in your client area. Each service row shows its service ID with a copy button beside it. Include this ID when contacting support about a specific service.

What should I do if I forget my password?

Use the password-reset link on the sign-in page and follow the instructions sent to your registered email address. If you cannot access that email address, contact support for help.